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Security services firm even safer with phone-based workforce management solution

Mountain View, CA — July 6, 2006 — Location information is critical to the security services industry, the key question among clients being, Where is my asset? Failure to answer this question quickly and accurately can mean the loss of a client — or something far more valuable.

Thus it comes as little surprise that Monument Security, a uniformed security officer and loss-prevention company, recently deployed a phone-based mobile workforce management technology solution from Xora Inc. The Web-based system, deployed by Monument in July 2005, is used to track the location and activities of field agents.

Monument field agents use the Xora software application running on their cell phones to record time sheet and job-status information. This data is coupled with the agent's location information, captured automatically by the global positioning system (GPS) receiver embedded in the phones and sent to clients via e-mail, a real-time process that is a first for the security services industry.

Drop-down menus on the phone-based application enable Monument to generate reports that can be customized to the needs of individual clients. And the point-and-click user interface makes recording time sheet and activities information easy for agents on the go.

Since the phones are equipped with a GPS receiver, there is no disputing the location of the agent at the time his data is being recorded. This serves a number of purposes, not the least of which being that, in an emergency, Monument can quickly locate an agent who may or may not be able to communicate that information on his own.

Up-to-the-minute agent location information also helps Monument determine whether agents have the bandwidth to perform additional patrol stops during their work periods. Before adding the workforce management technology, Monument patrol agents were making approximately 15 stops per day; they are now up to between 19 and 22. The difference has meant an increase in revenue generated by each agent of more than $13,000 per year, based on the average fee per stop.