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Electronics Manufacturer Taps MaintenanceNet for Service Registration Program
Agreement calls for enabler to build comprehensive data core and Web-based supply chain application to track professional services sold with leading hi-tech brands
Carlsbad, CA — July 25, 2007 — MaintenanceNet, a provider of maintenance contract management services, has entered into a long-term contract to implement a nationwide program for managing registration entitlement certificates for one of the top electronics manufacturers in the world.
Through the program, the manufacturer's entire channel network will be able to take advantage of a MaintenanceNet-powered Web portal to track professional services sold with leading brands, including a line of laptops selling at a rate in excess of 20,000 units per month. MaintenanceNet did not disclose the name of the new customer.
Under terms of the contract, MaintenanceNet will first build a comprehensive entitlement data core that integrates registration, warranty and service contract data from multiple entities and sources across the supply and demand chain. The data core will allow centralization of asset and warranty systems and processes, making it easier for sales teams and channel partners to track service lifecycles, take action on available service renewal opportunities and measure service sales performance, according to the solution provider.
Through the program, MaintenanceNet said it would support product lines with annual revenues in excess of $700 million and annual service revenues of more than $26 million. According to Shayne Skaff, executive vice president of business development for MaintenanceNet, the overall effort will set the stage for increased revenues and higher shareholder value for the manufacturer.
"On average, only 60 percent of professional services purchased by end customers even get registered with manufacturers, which can lead to millions of dollars in lost service renewal opportunities as well as the risk of non-coverage for the end customer on critical assets," said Skaff. "MaintenanceNet gives manufacturers the ability to overcome these challenges, with proven practices that can literally double existing registration rates while driving substantial increases in service renewal and technology refresh opportunities"
Through the program, the manufacturer's entire channel network will be able to take advantage of a MaintenanceNet-powered Web portal to track professional services sold with leading brands, including a line of laptops selling at a rate in excess of 20,000 units per month. MaintenanceNet did not disclose the name of the new customer.
Under terms of the contract, MaintenanceNet will first build a comprehensive entitlement data core that integrates registration, warranty and service contract data from multiple entities and sources across the supply and demand chain. The data core will allow centralization of asset and warranty systems and processes, making it easier for sales teams and channel partners to track service lifecycles, take action on available service renewal opportunities and measure service sales performance, according to the solution provider.
Through the program, MaintenanceNet said it would support product lines with annual revenues in excess of $700 million and annual service revenues of more than $26 million. According to Shayne Skaff, executive vice president of business development for MaintenanceNet, the overall effort will set the stage for increased revenues and higher shareholder value for the manufacturer.
"On average, only 60 percent of professional services purchased by end customers even get registered with manufacturers, which can lead to millions of dollars in lost service renewal opportunities as well as the risk of non-coverage for the end customer on critical assets," said Skaff. "MaintenanceNet gives manufacturers the ability to overcome these challenges, with proven practices that can literally double existing registration rates while driving substantial increases in service renewal and technology refresh opportunities"
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