SDCExec.com |

Horsham, PA — January 27, 2009 — ARX, a UK provider of pharmacy automation, said this week it has selected Astea International Inc.'s Service Management and Mobile software solutions — Astea Alliance. ARX plans to use Astea Alliance to drive accurate warranty tracking, service-level agreement (SLA) compliance, engineer optimization and tighter inventory control.

Astea Alliance is expected to replace a host of point solutions at ARX. ARX said its aim is to reduce the cost of the UK operation significantly. The key areas identified for driving efficiencies include consignment stocks, consolidated pre-ordering, reduced shipping costs, reduced billing cycle, and a reduction in travel and vehicle costs.

"For the technical functions at ARX, our emphasis is doing more work through resource optimization," said Chris Corcoran, technical director, ARX. "Installing an end-to-end solution builds on our ongoing efforts to drive efficiency inside our business. It also allows us to speed up our billing cycle and increase customer satisfaction."

Mark Comer, managing director of Astea UK, said, "Astea is delighted to work with ARX on this project. Astea's solutions will empower ARX by making more actionable data readily accessible, providing the agility they need to achieve sustainable value in less time and successfully compete in a highly competitive marketplace."

ARX will implement Alliance Field Service, Logistics, Order Processing, Dynamic Scheduling Engine (DSE), Business Intelligence (BI), Alliance Link and Alliance Mobile for its back office and field service technicians.