2004 Supply & Demand Chain Executive 100

Enterprises are ready to invest in technologies and services to improve their supply and demand chains. We offer a guide to enablers and service providers ready to lend a hand.


Epicor Software (Irvine, CA, 1984, public). Empl.: 950 (+5%); revs: $155 million (+8%); custs.: 15,000 (+0.50%); impl.: 12-24 wks; train.: 1-4 wks; payback: 1-12 mnths; svcs.: 1:1. Key custs.: Cox Enterprises, National Aquarium in Baltimore, Martin-Baker Ltd.
Key Problems Solved: Low total cost of ownership, enabling faster ROI; single source of accountability, connecting disparate process and streamlining operations; highly-scalable solutions support growth and protect investment.
Key Differentiators: One of the largest ERP vendors focused on the midmarket; Global Microsoft partner; First to market with .NET-based CRM and ESA solutions.

ePlus

ePlus
(Herndon, VA, 1990, public). Empl.: 515 (-7%); revs: $299.6 million (+68%); custs.: 2,500; impl.: 4 wks-6 mnths; train.: 1 wk-3 mnths; payback: 9 mnths; svcs.: 30-50%. Key custs.: Strategic Distribution Inc., American National Insurance Company, UNICCO.
Key Problems Solved: Provides enterprise cost management (ECM) solutions, incorporating procurement, asset management, product/catalog content management, supplier enablement, equipment financing and leasing, and document access/collaboration.
Key Differentiators: With over 12 years of growth and profitability, the company has constructed numerous solutions, meeting the needs of commercial, municipal, educational, and federal government customers.

Fieldglass (Chicago, IL, 1999). Empl.: 75 (+33%); custs.: 32 (Fortune 1000) (+100%); impl.: 12 wks; train.: 3 wks; payback: 24 wks; svcs.: N/R. Key custs.: Allstate, Verizon Wireless, AIG.
Key Problems Solved: Helps customers manage and control services procurement needs, whether they be permanent, contingent, offshore employees or project work.
Key Differentiators: The only vendor to have developed its entire application in-house, including the dynamic reporting tool and the integration platform. This makes InSite the industry's most flexible application.

FileNet Corp. (Costa Mesa, CA, 1982, public). Empl.: 1,710 (-3.4%); revs: $364.5 million (+5%); custs.: 4,693 (+2.90%); impl.: varies; train.: varies; payback: varies; svcs.: varies. Key custs.: Pacific Gas & Electric, Dairyland Power Cooperative, Osram Sylvania.
Key Problems Solved: Company's ECM solutions are designed to give a competitive edge by managing all content. Result: users can make better decisions, achieve goals and bring control/consistency to processes.
Key Differentiators: BPM accelerates responsiveness to business or transaction events, optimizes operational efficiency and resource utilization, enforces standards, improves process consistency, and shortens process cycle times.

Fogbreak Software (San Ramon, CA, 2001). Empl.: 35 (+20%); custs.: 5 (+400%); impl.: 12 wks; train.: 1 wk; payback: 5 mnths; svcs.: 50%. Key custs.: Symbol Technologies, Sanmina-SCI, Plexus.
Key Problems Solved: Creates a policy-driven software system-of-record based on contract terms, providing control of outsourced work, contract compliance, financial predictability, and supply chain visibility.
Key Differentiators: Combines contract terms with ERP datanew system-of-record, manages risks and liabilities, calculates financial impact of changes in relationships

Frictionless Commerce (Cambridge, MA, 1998). Empl.: 85 (+0%); custs.: 30 (+200%); impl.: 12 wks; train.: 1 wk; payback: 6 wks; svcs.: 50%. Key custs.: MetLife, Bristol-Myers Squibb, Alticor.
Key Problems Solved: SRM is developed to manage all person-to-person supplier interactions from proposal, negotiation, contracting, and ongoing performance management and governance.
Key Differentiators: Through Frictionless DNA, the software's core, a company is able to model the unique needs of their organization, without any custom coding required.

Full Tilt - Collaborative Product Information Management

FullTilt
(Wayne, PA, 1987). Empl.: 27 (+0%); custs.: 10 (+50%); impl.: 6 wks; train.: 2 wks; payback: Key Problems Solved: Synchronization of product information between trading partners on a continuous basis is the lifeblood of the supply chain.
Key Differentiators: Continuous Product Information Refinery repurposes product information throughout the enterprise and supply chain. Relevant information with User-defined custom product views of the data. 100% JAVA and JDBC compliant with open APIs enables easy integration.

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