2004 Supply & Demand Chain Executive 100

Enterprises are ready to invest in technologies and services to improve their supply and demand chains. We offer a guide to enablers and service providers ready to lend a hand.


Comergent (Redwood City, CA, 1998). Empl.: 140 (+40%); custs.: 115 (+20%); impl.: 12 wks; train.: 1 wk; payback: 6 wks; svcs.: 1:1. Key custs.: Toro, Goodrich's Aerostructures Division, La-Z-Boy.
Key Problems Solved: Provides single face to the customer despite disparate back-end, systems, reduce order errors, lower order processing costs, enable customer self-service, decrease customer service costs, enable product information management, reduce inventory costs, increase efficiencies
Key Differentiators: Web services, message-based distributed architecture; ratio of software license to services is 1:1; one solution for customer- and partner-facing demand chain processes; proven track record, high customer satisfaction; acquired Profile Systems Inc in Jan 2004, strengthened product info; management and added vendor managed inventory solutions

Corporate Express (Broomfield, CO, 1986). Empl.: 10,775; impl.: 1 wk; train.: 1 wk; payback: 1 mnth; svcs.: N/R. Key custs.: IRS, EPA, U.S. Navy.
Key Problems Solved: E-Way assists purchasing by making it easier for customers to find, order, and track office product purchases, while reducing costs associated with the procurement process.
Key Differentiators: One of the first office products suppliers to launch an online B2B procurement system, the company takes extra measures to provide a personalized buying experience for customers.

Covigna (Mountain View, CA, 2000). Empl.: 50; custs.: 12; impl.: 6 wks; train.: 1 wk; payback: 3 mnths; svcs.: 50:50. Key custs.: General Motors, Johnson Controls, Bell Microproducts.
Key Problems Solved: Solves the challenges Global 2000 enterprises face in contract creation, approval, security, access, administration, workflow, versioning, storage, data management, compliance, negotiation, and performance management.
Key Differentiators: Rich governance features, which support management-level controls around the contracting process. Contract authoring solution works seamlessly with Microsoft Office-based business processes.

D&B (Short Hills, NJ, 1841, public). Empl.: 65 (+5%); revs: $33.1 million (+16%); custs.: N/R; impl.: 4-6 wks; train.: Key Problems Solved: Identify new and recurring savings by gaining 100% visibility into the global spend, uncovering increased negotiating leverage, ensuring diversity of approved suppliers, reducing exposure to supplier failure, tracking 100% compliance
Key Differentiators: DUNSRight process collects, aggregates, edits and verifies data from thousands of sources daily for accurate, timely and relevant content.

DAVACO Inc. (Dallas, TX, 1990). Empl.: 600 (+30%); custs.: N/R (+31%); impl.: 1-60 dys; train.: 1-7 dys; payback: 30-45 dys; svcs.: N/R. Key custs.: CVS, GAP, Kohl's.
Key Problems Solved: Conducts online domestic and global sourcing, coordinates and executes high-volume store installations and remodels and design brand and product merchandising programs. Supports multiple industries.
Key Differentiators: Full service retail solutions, product and brand merchandising, patent-pending online sourcing platform saves clients an average of 25% on costs and up to 50% on cycle time, global supplier network to assist clients across multiple industries in sourcing goods and services, employee-based, national coverage.

Demand Solutions (St. Louis, MO, 1985). Empl.: 105 (+10%); custs.: 2,200 (+5%); impl.: 10 wks; train.: 2 wks; payback: 6 mnths; svcs.: 1:3. Key custs.: Hyundai, Ingersoll-Rand, Avery Dennison.
Key Problems Solved: Helps companies maximize efficiencies in their supply chain, empowering them to continuously improve customer service levels with a lower inventory investment.
Key Differentiators: Ease of use, accuracy of forecast, ease of importing and exporting data, general flexibility throughout the entire demand planning system.

Demantra (Waltham, MA, 1996). Empl.: 85 (+10%); custs.: 150 (+20%); impl.: 8-12 wks; train.: 6-120 dys; payback: 3-6 mnths; svcs.: 50%. Key custs.: Wendy's, Welch's, Dunkin' Donuts.
Key Problems Solved: Enabling customers' marketing, sales, finance, supply chain and operations departments to work off a single, integrated, collaborative plan to optimize service levels, increase profit margins, significantly drive customer responsiveness.
Key Differentiators: Spectrum Suite delivers advanced demand modeling to improve forecasting accuracy and optimize demand, inventory and marketing planning.

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