2004 Supply & Demand Chain Executive 100

Enterprises are ready to invest in technologies and services to improve their supply and demand chains. We offer a guide to enablers and service providers ready to lend a hand.


MARC Global (Atlanta, GA, 1989). Empl.: 200 (+15%); custs.: 110 (+10%); impl.: 20 wks; train.: 1 wk; payback: 6 mnths; svcs.: 57%. Key custs.: Johnson & Johnson, MARS, Glaxo SmithKline.
Key Problems Solved: Optimize labor, space and inventory utilization; maximize customer service and order fill rates; eliminate inventory discrepancies and shortages; reduce operational and transportation costs
Key Differentiators: Technologically robust; superior functionality; adaptable, configurable and flexible; industry-leading processes

MCA Solutions (Philadelphia, PA, 1999). Empl.: 36 (+100%); custs.: 4 (+100%); impl.: 12 wks; train.: 1 wk; payback: 5 wks; svcs.: 35%. Key custs.: Cisco, Boeing IDS, KLA-Tencor.
Key Problems Solved: Service Planning and Optimization (SPO) integrates with enterprise systems to provide forecasts and optimize positioning and planning of service parts inventory.
Key Differentiators: Algorithms provide only multi-echelon, availabilty-based sparing solution that significantly lowers inventory and raises service levels in head-to-head competition.

Memba (London, United Kingdom, 2001). Empl.: 24 (+20%); custs.: 70 (+30%); impl.: 3-10 wks; train.: 1-4 wks; payback: 3 wks; svcs.: 100%. Key custs.: Newage AVK SEG, Npower, Pfizer.
Key Problems Solved: Lack of visibility and control (risks), lack of accuracy and consistency, long contract cycle times, loss of productivity, hidden costs and revenue leakage
Key Differentiators: A patented design based on contract templates allows company to offer a flexible contract management solution, which can address a broad range of simple or complex contracts.

MetricStream (Redwood Shores, CA, 1999). Empl.: >75 (+0%); custs.: 21 (+100%); impl.: 6-12 wks; train.: 1 wk; payback: Key Problems Solved: Solves the complex problem of compliance at the enterprise level with new organizational models, new processes and controls, and a new approach to the technology support for the compliance effort.
Key Differentiators: The only company to deliver a solution that brings together Operational Compliance and Corporate Governance into an integrated application suite.

Microsoft Business Solutions (Redmond, WA, 1981, public). Empl.: 260,000; revs: $567 million (+$259 million). Key custs.: CarboGen, Super D, Q-Media Solutions.
Key Problems Solved: Improved planning, tracking of projects; improved reporting, integration of disparate data systems; real-time information, increased accuracy, productivity; expanded collaboration; elimination of redundant data entry

Model N (South San Francisco, CA, 1999). Empl.: 70 (+30%); custs.: 7 (+50%); impl.: 16-24 wks; payback: months; svcs.: 20%. Key custs.: CR Bard, Medtronic, Reliant Pharmaceuticals.
Key Problems Solved: Enables companies to link together inter-departmental processes of pricing, contracts and payments of settlements to minimize the risk of non-compliance to government and Sarbanes-Oxley requirements, and eliminate the revenue leakage.
Key Differentiators: Created the first platform and suite that links the currently disparate sell-side processes of pricing, contracts and settlements into a closed-loop system that provides decision support and transactional capabilities.

MRO Software (Bedford, MA, 1968, public). Empl.: 889 (-7%); revs: $176.9 million (+3%); custs.: 9,500 (+5.60%); impl.: varies; train.: varies; payback: varies; svcs.: varies. Key custs.: Los Angeles Unified School District, Entergy's James A. FitzPatrick Nuclear Power, DTE Energy.
Key Problems Solved: Asset management, work management, materials management and purchasing capabilities help companies maximize productivity and extend the life of revenue-generating assets.
Key Differentiators: Delivers vertical functionality, often developed in conjunction with customers in demanding industries, such as pharmaceuticals, oil and gas, transportation and utilities.

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