Flagship Logistics Deploys Veterans to Customer Care Center

Indianapolis, Ind.Dec. 11, 2013Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, is hiring veterans for its new customer care center, which was purpose-built to exceed Americans with Disabilities Act (ADA) standards. The formal launch date for the customer care center’s opening is slated for January 15, 2014. Additionally, Flagship Logistics Group is currently deploying the industry’s first new generation of transportation management system (TMS) in a decade from 3GTMS.

Flagship Logistics Group’s Indianapolis customer care center can support inbound and outbound calls for marketing campaign response management, customer and carrier recruitment, trade show appointment setting, blended customer service calling to support the onboarding of new clients and client retention, collections, as well as workload management leveraging a number of different contact media (mail, phone, Internet, live chat, community building).

The customer care center, housed in a 100-plus-year-old building and listed on the National Register of Historical Places in Indianapolis, is just north of the downtown area directly across from University Park, the Indiana War Memorial Plaza, the Veteran’s Memorial Plaza and the American Legion Mall. There are no stairs, no ramps and no elevators in this facility for veterans to navigate. Aisles in the call center were built to accommodate hospital beds, if necessary, and covered parking is provided. 

“When we see more of our peers investing efforts into employment opportunities for our returning veterans and building facilities that can accommodate our veterans—regardless of their physical state—then we will have succeeded as advocates for change,” said Flagship Logistics Group CEO Bob Moran. “And deploying the industry’s new generation of TMS technology, designed by logistics experts under the leadership of Mitch Weseley, will enable us to garner significant new traction in 2014.”

Flagship Logistics Group is a member of 3GTMS’ Customer Innovation Partner Program, helping to drive the development of 3GTM, and is working closely with the 3GTMS team during the implementation as the commercial launch is being rolled out. 

The company is also working closely with the Wounded Warrior Project to recruit and place veterans, expecting to hire a total of 40 veterans between now and the end of 2014 for the contact center in support of its longer-term strategy to hire veterans. In total, Flagship Logistics Group committed a minimum of $100,000 to Wounded Warrior Project heroes and expects to continue to grow this contribution over time. 

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