Ingram Micro and SquareTrade Collaborate to Improve Service for Smartphone Customers

Joint effort will enable fast, reliable mobile device replacement and repair services


Santa Ana, Calif.—Aug. 20, 2013—Ingram Micro Inc., a large wholesale technology distributor and a provider of IT supply-chain, mobile device lifecycle services and logistics solutions, reached a multi-year agreement with SquareTrade, which provides mobile device protection plans.

Ingram Micro Mobility will provide all mobile device lifecycle services and back-end supply chain operations for SquareTrade, creating reliability and consistency across its operations. Through this collaboration, SquareTrade expects to double the volume of protection plans by the end of the 2013 year, adding smartphone protection for 1 million new customers over the next five months.

Ingram Micro will also support SquareTrade’s Advance Exchange service, which provides a like-new, high-quality replacement device overnight, directly to customers, along with a paid-for envelope to ship back their damaged device.

“SquareTrade’s customer service experience is built on reliability, transparency and trust. We make this a reality every day through the people we hire, the values we espouse and the companies with which we partner,” said Steve Abernethy, president and CEO of SquareTrade. “Ingram Micro Mobility enhances the crucial back-end of our customer experience, enabling us to provide unparalleled service, which is what our customers expect from us. This collaboration takes the quality and speed of our mobile repairs – the fastest growing sector of our business – to a whole new level.”

For more information, visit www.ingrammicro.com

 

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