Hamburg, Germany—Dec. 5, 2012—Based on a successful live pilot covering the spare parts export supply chain from France to key markets such as Brazil, Saudi Arabia, and South Africa, Renault will now roll out its Easy Tracker project, enabled by GT Nexus, to all export markets around the world.
Renault manufactures and markets small to mid-size cars and light trucks under three brands: Renault, Dacia and Renault Samsung Motors. As part of the company’s “2016 Drive the Change” corporate initiative, the after-sales organization focuses on the high value spare parts and accessory business. The visibility and control that has been enabled through the GT Nexus cloud supply chain platform will help Renault better serve its fast growing international markets and customers, while reducing inventory and transportation costs.
“The emerging markets are very competitive and Renault wants to guarantee spare parts and accessories availability at the best-in-class level, while reducing safety stocks, inventory, and expediting costs,” said Francesca Gamboni, After Sales Logistics Vice President at Renault Group. “GT Nexus is the technology foundation that is helping us achieve our objectives. The ability to have real-time tracking of customer orders and shipments across our value chain is a key enabler.”
Renault’s spare parts supply chain is highly complex, covering 110 export destinations and 7,000 dealers across Latin America, Africa, the Middle East, Central Europe, and Asia. Renault uses a large range of road, air, ocean and express parcel carriers to ship goods to remote markets. Product diversity is high with over 200,000 SKUs sourced from 1,700 suppliers.
“Customer service is vital in competitive export markets,” added Gamboni. “When cars are off the road because of missing parts, our dealers will do whatever it takes to get what they need for their customers. The lack of visibility into orders and inventory in transit can add costs and create unnecessary customer service disruptions across our distribution networks. By providing accurate ETA status in the cloud through GT Nexus, our importers and affiliates now have access to the information they need to operate smoothly.”
GT Nexus uses a “single version of truth” information model which gives advanced capabilities that go well beyond traditional track and trace software. Renault is able to monitor, in real time, its On-Time and In-Full (OTIF) delivery ratio, from the time products are ordered until they’re delivered overseas at the dealership. GT Nexus also enabled the Renault logistics team to measure transportation services performance for reliability and variability.
“Renault is a marquee global company that is using innovative cloud technology to meet corporate objectives,” said Andy Stinnes, Executive Vice President, Products and Strategy at GT Nexus. “By bringing supply chain partners, dealers and different Renault divisions together on a common information utility, they are poised to go to the next level with their supply chain. We welcome them to the GT Nexus customer community.”
The pilot was completed in the third quarter of 2012 and global rollout is currently in progress.