InFocus Raises the Bar on Service

Digital projection provider increases service levels, reduces costs with service parts management solution

Atlanta — January 10, 2006 — The digital projection technology and services provider InFocus said today it has achieved its service goals after implementing the Servigistics Service Parts Management solution across its global service network in less than 12 weeks.

InFocus said it uses the Servigistics solution to manage its global service parts inventory and streamline its service parts operations.

Since implementing Servigistics, InFocus has decreased backorders by 80 percent and reduced its inventory investment by 45 percent while increasing on-time service levels.

Servigistics is integrated with InFocus' service logistics data to enable better management of service warehouse inventories, logistics and product repairs.

Eric Hinkle, Servigistics CEO, commented, "With Servigistics, not only does InFocus now have visibility across its service parts network, the company has realized a very strong return on its investment."

— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."

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