Diebold to Enhance Service, Reduce Inventory with Service Parts Management

Self-service and security leader to implement Servigistics solution throughout North America and European operations

North Canton, OH and Atlanta — January 24, 2006 — Diebold Inc., a provider of integrated self-service delivery systems, security and services, has selected the Servigistics Service Parts Management solution to help manage its North America and European service parts operations.

With more than 3,000 customer service engineers and 600 forward stocking locations in North America and Europe, Diebold said it will use the Servigistics solution to streamline its service parts operations, while reducing its inventory investment and enhancing customer service levels. Servigistics will provide an on-demand hosted solution for Diebold, a capability currently utilized by a number of other Servigistics clients.

"Diebold selected Servigistics for its ability to deliver quick results on a global scale," said Dave Evans, Diebold vice president Global Operations Support. "Diebold is focused on continuous improvement of our supply chain management process. The Servigistics solution will enable us to maintain high customer service levels while reducing our inventory investment and giving us visibility across our global service parts operation."

Eric Hinkle, Servigistics' CEO, commented that Diebold has an outstanding reputation for providing quality customer service and maintaining high levels of system uptime, both of which are critical in the self-service delivery and security solution business. "We are excited to help them build on that success and achieve their service-related performance objectives," he said.



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