Enigma releases upgraded aftermarket service and support with service-oriented architecture and Web services
Burlington, MA — February 9, 2006 — Enigma Inc., a provider of aftermarket service and support products, has announced availability for the latest release of the Enigma 3C V8 Platform. The platform employs a service-oriented architecture (SOA) and Web services, as well as adjustable dynamic filtering and flexible printing options.
Enigma said 3C is an enterprise application for maintenance technicians to improve the efficiency, consistency and quality of aftermarket service and support. It combines diagnostics, parts and service information from multiple data systems in the form of a maintenance encyclopedia for a specific piece of equipment.
The U.S. Army has already selected Enigma to decrease the logistics footprint required to deploy the Stryker Brigade Combat Teams; United Airlines uses Enigma to bolster maintenance efficiency and increase uptime for its aircraft fleet; and Volvo has given technicians the ability to digitally talk to each car to determine what is wrong and how to fix it.
Enigma said the upgraded 3C V8 Platform features a service-oriented architecture and Web services to allow the creation of composite applications, which help establish flexible business processes and simplify the integration of Enigma 3C V8 with enterprise systems running on different platforms and operating systems.
The Platform also streamlines the delivery of documents that are authored using a single-source methodology, helping to eliminate inconsistencies between documents that share common fragments when content is served to end users on the Web, on a mobile device, as a standalone application or on paper.
Enigma said it has enhanced its capabilities to allow the configuration of new filtering methods so customers can clearly define the filtering parameters that will be used to deliver information. The Platform as has new printing functionality for customers to produce complex documents, combining PDF, XML, RTF and other formats into a single book with a consistent look and feel.
Additional Articles of Interest
- — For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."