Collaboration includes integration of service lifecycle management solutions with enterprise resource planning systems
Horsham, PA — July 6, 2006 — Astea International, a provider of service lifecycle management software solutions, has formed a strategic alliance with Microsoft Corporation to provide integrated service lifecycle management solutions with Microsoft Dynamics GP and Microsoft Dynamics AX.
Already a Microsoft Gold Certified Partner, with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, Astea is expanding its footprint by now offering enterprise resource planning (ERP) solutions from Microsoft to provide enterprise solutions for companies that sell, service and support capital equipment.
Astea provides solutions built on the Microsoft .NET platform that address the needs of companies that manage capital equipment, mission-critical assets and human capital. Its Alliance suite supports the service lifecycle from lead generation and project quotation to service and billing through asset retirement. With the recent acquisition of FieldCentrix, Astea complements its existing portfolio with a mobile field service execution solutions.
Astea said it plans on integrating both its on-demand and on-premise solutions with Microsoft Dynamics to address a growing demand in the field service industry and to target this offering to key verticals such as information technology, telecommunications, instruments and controls, business systems, HVAC, industrial equipment manufacturing, and medical devices.
By integrating its solutions with Dynamics GP and Dynamics AX, Astea said it would be able to offer organizations of any size the ability to leverage field service solutions with highly adaptable ERP solutions from Microsoft. Astea said the alliance would give it the ability to offer an end-to-end solution, addressing both back-office and front-office needs to existing and new customers.
"This alliance strengthens and extends our ability to offer more value-added solutions and services to help our customers achieve financial and operational benefits as well as a competitive advantage," said Zack Bergreen, chairman and CEO of Astea International.
Additional Articles of Interest
— Best practices in returns management can help you overcome the "black hole" of the returns process. Read more in "More Than an Afterthought: Moving Aftermarket Services Forward through Intelligent Returns Management," an SDCExec.com exclusive.
— The world may or may not be flat, but supply chains must still stretch around the globe. Read about one high-tech manufacturer's quest to deliver near-perfect fills rates across its global service organization in "Managing a Global Supply Chain in a 'Flat' World," only on SDCExec.com.
Horsham, PA — July 6, 2006 — Astea International, a provider of service lifecycle management software solutions, has formed a strategic alliance with Microsoft Corporation to provide integrated service lifecycle management solutions with Microsoft Dynamics GP and Microsoft Dynamics AX.
Already a Microsoft Gold Certified Partner, with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, Astea is expanding its footprint by now offering enterprise resource planning (ERP) solutions from Microsoft to provide enterprise solutions for companies that sell, service and support capital equipment.
Astea provides solutions built on the Microsoft .NET platform that address the needs of companies that manage capital equipment, mission-critical assets and human capital. Its Alliance suite supports the service lifecycle from lead generation and project quotation to service and billing through asset retirement. With the recent acquisition of FieldCentrix, Astea complements its existing portfolio with a mobile field service execution solutions.
Astea said it plans on integrating both its on-demand and on-premise solutions with Microsoft Dynamics to address a growing demand in the field service industry and to target this offering to key verticals such as information technology, telecommunications, instruments and controls, business systems, HVAC, industrial equipment manufacturing, and medical devices.
By integrating its solutions with Dynamics GP and Dynamics AX, Astea said it would be able to offer organizations of any size the ability to leverage field service solutions with highly adaptable ERP solutions from Microsoft. Astea said the alliance would give it the ability to offer an end-to-end solution, addressing both back-office and front-office needs to existing and new customers.
"This alliance strengthens and extends our ability to offer more value-added solutions and services to help our customers achieve financial and operational benefits as well as a competitive advantage," said Zack Bergreen, chairman and CEO of Astea International.
Additional Articles of Interest
— Best practices in returns management can help you overcome the "black hole" of the returns process. Read more in "More Than an Afterthought: Moving Aftermarket Services Forward through Intelligent Returns Management," an SDCExec.com exclusive.
— The world may or may not be flat, but supply chains must still stretch around the globe. Read about one high-tech manufacturer's quest to deliver near-perfect fills rates across its global service organization in "Managing a Global Supply Chain in a 'Flat' World," only on SDCExec.com.
- More articles about Astea.
