Canon Virginia Cuts Shipment Processing Time Nearly in Half

Integrates Kewill shipping solution with Oracle ERP to eliminate redundant data entry and streamline order-to-delivery process

Integrates Kewill shipping solution with Oracle ERP to eliminate redundant data entry and streamline order-to-delivery process

Marlborough, MA — July 17, 2006 — Contract manufacturer Canon Virginia is using a shipping management solution from Kewill to automate the company's return business shipments and has cut its shipment processing time nearly in half with the solution.

Canon Virginia is a custom contract manufacturer of office products components and injection mold tools and service provider for product repair, packaging and distribution. Working on projects for leading global companies, Canon Virginia prides itself on being a domestic manufacturer with global reach that distributes products on time every time.

A central piece of the company's delivery service includes product returns. If a replacement product is available in inventory, it will be shipped within an hour of a customer request.

Prior to adopting Kewill's Flagship solution, Canon Virginia used a proprietary carrier system to generate labels for two shipments: one for the new product going out and another for the customer to use when returning the initial product. A shipping manager was then required to take the shipment confirmation information and re-enter the data into the company's Oracle enterprise resource planning (ERP) system.

Kewill said that Flagship provides a single electronic source for accessing preferred carriers domestically and internationally and automating shipment processing. Kewill also integrates with the Oracle ERP system to streamline the order-to-delivery process and further reduce manual effort required.

"Using Kewill Flagship has meant a 40 percent reduction in the work required to complete return shipments," said Brian Butterworth, management information systems (MIS) manager for Canon Virginia. "We look forward to expanding our use of Kewill and the efficiency benefits we gain with the Flagship solution with a new fulfillment business planned later this summer."

"Delivering end-to-end shipping solutions that significantly improve our customers' processes and shipping metrics is the driving force of our business," said Michael P. Dolan, chief operating officer at Kewill.

A subsidiary of Japan-based Canon, Inc., Canon Virginia is located in Newport News, Virginia.


Additional Articles of Interest

— What do CEOs want from their supply chains, and is Supply Chain delivering? Read more in "The Supply Chain Disconnect," the Executive Memo column in the April/May 2006 issue of Supply & Demand Chain Executive.

— Stryker Instruments achieved success in inventory optimization by taking a no-frills approach and relying on collaborative supplier relations. Read more in "Keeping Supply Chain Transformation Simple," the Best Practices case study in the April/May 2006 issue of Supply & Demand Chain Executive.


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