Tips for 20/20 Small Package Supply Chain Visibility

Can't see what's going on in your small package supply chain? Open up your eyes with these helpful steps.


4. Integrate visibility tools into your own Web site or other customer-facing components of your operation. Many companies have integrated online tracking and other shipping tools onto their own Web sites. This not only allows them to improve service to their own customers and cut down on where's my order phone calls, but it also drives additional traffic on your site as customers return to check on the status of their orders. Proactive notification of shipment status enables shippers to improve their customer service by proactively alerting customers of critical package status events.

Most shipping companies offer supply chain visibility solutions, and some go much further; it's worth your while to make sure the company you deal with offers the solution that's right for you. And if not, don't be afraid to shop around.

About the Author: Jordan Colletta is vice president of e-commerce marketing at UPS.

  • Enhance Your Experience.

    When you register for SDCExec.com you stay connected to the pulse of the industry by signing up for topic-based e-newsletters and information. Registering also allows you to quickly comment on content and request more infomation.

Already have an account? Click here to Log in.

Enhance Your Experience.

When you register for SDCExec.com you stay connected to the pulse of the industry by signing up for topic-based e-newsletters and information. Registering also allows you to quickly comment on content and request more infomation.

OR

Complete the registration form.

Required
Required
Required
Required
Required
Required
Required
Required
Required
Required
Required