RFID provider will offer 110 percent refund if labels prove to be unreadable
White Plains, NY — April 8, 2005 — Paxar Corp., a provider of bar code, radio frequency identification (RFID) and identification technologies for the retail supply chain, today announced its smart label performance guarantee.
The program offers users of Monarch Class 1 RFID labels and tags, encoded with the Monarch 9855 RFID printer/encoder, and users of Paxar's Q-Service for RFID a 110 percent money back guarantee for any labels that prove to be unreadable.
"Read rates of RFID labels are critical," said Rick Bauer, Paxar's senior director, RFID Technical Research. "One of the issues the industry has dealt with has been a high failure rate of the antennas and chips in the labels."
Bauer said that Paxar has addressed this problem by testing each chip twice to make sure it is "live." "We not only discard any chips that fail, we also discard chips that exhibit low performance characteristics," he explained. "When the user runs our RFID labels through our printer/encoder, the label is tested yet again. If it fails this time, the printer overstrikes it with an aggressive bar pattern, making it obvious that the label is not good."
Bauer said Paxar is confident that users will achieve 100 percent read rates because the labels undergo three rounds of testing. "Furthermore, we are prepared to offer a full refund, plus an additional 10 percent, for any label returned to us for inspection that cannot be programmed by our printer/encoder or cannot be read," he said.
Bauer reiterated that while the guarantee applies only to customers using Monarch RFID printer/encoders and supplies, or the Company's Q-Service for RFID, customers running Monarch supplies through other brands of printing/encoding equipment will receive the same high quality supplies that have been thoroughly tested before delivery.
Paxar Corp. said its Monarch products are used by 90 percent of the top 100 U.S. retailers and their supply chain partners to identify, track and price all varieties of consumer goods.
