Idaho Agency Improves Client Service, Operational Efficiency

Department of Health and Welfare uses business intelligence to comply with federal, state-mandated reporting requirements

San Jose, CA — April 14, 2005 — The Idaho Department of Health and Welfare (DHW), in a bid to improve client service and financial reporting, has selected business intelligence (BI) solutions from Business Objects.

The Idaho DHW provides Idaho residents with health and safety programs, including child support, foster care, food stamps, Medicaid, substance abuse and disease protection. The organization is using Business Objects to comply with federal and state-mandated reporting requirements.

The Idaho DHW is at the forefront of state social service agencies because it acts as an umbrella agency that manages all programs and services related to food support, child welfare and public health, whereas many states break these programs into separate departments.

To improve management of these diverse services, DHW employees needed access to consolidated data and a fast, easy way to analyze and act on information. The Idaho DHW selected the Business Objects BI platform to address this challenge and help DHW staff analyze overall performance, drill down into each department and perform cross-program analysis and reporting.

Business Objects now helps the DHW to measure and evaluate what client population they serve, in what capacity and the impact of its programs on clients. According to DHW, gaining more overall insight into its operations enables the agency to enhance its client programs and effectiveness.

"Governors, state legislatures and citizens are demanding that health and human services agencies simultaneously improve performance and increase efficiency while delivering new services to more clients," said Jay Johnson, vice president of the Government Business Unit at Business Objects. "Business Objects arms executives at health and human services agencies across the country with a business intelligence platform to improve efficiency, quality and comply with HIPAA regulations."