Sears Canada Mobilizes Service Repair Network

Repair and installation network selects enterprise wireless dispatch system from Mobile Computing Corp.


Repair and installation network selects enterprise wireless dispatch system from Mobile Computing Corp.

Toronto — May 18, 2005 — Sears Canada and Mobile Computing Corp. (MCC) today announced that Sears Canada, the country's largest national repair and installation network has selected MCC's mobile workforce automation solution to automate the entire Sears HomeCentral workforce.

MCC said its solution will provide Sears HomeCentral with a real-time, enterprise-wide wireless dispatch and mobile workforce management system that automates customer and field services processes.

The MCC Mobile Workforce Automation Solution connects Sears mobile workers to corporate information systems over a secure, Web-based system in real-time, allowing for the exchange of service information such as route sheets, service histories and warranties. At point of service, technicians can access service information, enter onsite data and make updates in real-time, eliminating paper-based tasks entirely. The new information will be accessible on handheld units to customer service representatives to schedule follow up visits.

MCC is providing the solution to Sears in a fully supported, managed services model, which includes software, hardware, help desk, implementation and change management consulting services. Additionally, MCC said it will lead partners in the deployment of hardware, airtime and hosting.

"After closely reviewing the solution, we felt MCC had the right technology and expertise to help us meet our objectives," said Larry Moore, senior vice president, Service Sales, Sears Canada. "Customer service is the backbone of our organization, and MCC will help us streamline efficiency within our workforce to serve our customers even better. The system will provide an opportunity for improved market share and reduced overall costs."

The MCC solution will be rolled out this year, across 15 business units, which will automate 625 technicians in the mobile workforce Canada-wide.

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