Changes expected to expand visibility beyond drivers and deliveries to sales agents/field service personnel
Toronto — September 26, 2005 — On-demand logistics services provider Cube Route today said it has added new features to its service to support resource planning, tracking and routing for mobile workers, including sales representatives, product merchandisers and service technicians.
These additions, which include dispatching, job planning, real-time tracking and routing, are designed to give service managers visibility over the mobile workforce while enabling mobile workers to coordinate their schedules with the delivery of assets or inventory.
Jeff Murphy, chief operating officer at Cube Route, said that the features will enable service managers to be more efficient and productive in deploying resources in the field. With real-time visibility and a coordinated plan that ensures that the delivery of goods and activities of service personnel are in synch, organizations can improve their customer service while ensuring the optimal use of a field worker's time," he said.
For organizations in consumer packaged goods (CPG), retail and other sectors that require the coordinated delivery of assets and inventory with field services personnel, Cube Route said its service provides real-time visibility and coordinated enterprise management of the mobile workforce schedules with delivery operations.
— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.