Productivity Solutions division taps BigMachines for on-demand configurator and quoting solution
Chicago, IL — October 12, 2005 — Ingersoll-Rand Productivity Solutions, a provider of assembly tools and equipment solutions, has tapped a hosted configuration and quoting solution from BigMachines as part of an initiative to increase productivity, improve its sales process, and make it easier for its distributors to do business with them by automating the entire quoting process online and accelerating quote turnaround.
Located in Rochester Hills, Mich., Ingersoll-Rand Productivity Solutions offers a range of assembly solutions for various industries. Designing and manufacturing a product to meet a customer's specific business needs is typically a manual, time-consuming part of the sales process involving heavy reliance on internal engineering resources, taking many hours and steps to complete.
To address the challenge of this complex selling process, Ingersoll-Rand selected BigMachines, which offers a Web-based configuration technology called "Lean Front End" and designed to automatically map the right set of products to customer requirements.
"With the Lean Front-End (LFE) solution providing guided selling experience, Ingersoll-Rand will be able to leverage the experience and knowledge of its best sales persons and engineers so their entire internal sales force as well as its channel partners can perform efficiently," BigMachines said in announcing the deal. As a result, Ingersoll-Rand hopes to be able to better meet customer needs and control costs.
Ingersoll-Rand 's decision to go with BigMachines was based on speed of implementation and its track record in delivering guided selling experience for complex products, according to the solution provider.
On top of the productivity benefits, Ingersoll-Rand is looking to grow its business more rapidly and gain more control through transparent view of all quoting and ordering activity in the distribution channels. By implementing BigMachines' technology it hopes to further streamline information flow and maintain high levels of customer service.
"We know Ingersoll-Rand Assembly Solutions prides itself on providing a quality adaptation of products to meet customer specifications with superior customer service," said Godard Abel, CEO of BigMachines. "We are confident that the Lean Front-End will enable them to manage their relationships with customers and distributors in the most effective and efficient manner."
Additional Articles of Interest
— Supply chain executives are discovering new ways to apply technology and innovative processes to the challenge of managing uncertainty. Read more in "Rethinking Risk," cover story in the August/September 2005 issue of Supply & Demand Chain Executive.
— Eugene McCabe, architect of Sun Microsystems' Customer Fulfillment in Transit process, discusses the challenges and rewards of taking links out of the company's supply chain in "Anatomy of the 'Zero Touch' Supply Chain," in the August/September 2005 issue of Supply & Demand Chain Executive.
— Is it possible to preemptively address the business risks associated with product quality? One industry executive thinks so. Read more in "The Quality Risk," the Executive Memo column in the August/September 2005 issue of Supply & Demand Chain Executive.
Chicago, IL — October 12, 2005 — Ingersoll-Rand Productivity Solutions, a provider of assembly tools and equipment solutions, has tapped a hosted configuration and quoting solution from BigMachines as part of an initiative to increase productivity, improve its sales process, and make it easier for its distributors to do business with them by automating the entire quoting process online and accelerating quote turnaround.
Located in Rochester Hills, Mich., Ingersoll-Rand Productivity Solutions offers a range of assembly solutions for various industries. Designing and manufacturing a product to meet a customer's specific business needs is typically a manual, time-consuming part of the sales process involving heavy reliance on internal engineering resources, taking many hours and steps to complete.
To address the challenge of this complex selling process, Ingersoll-Rand selected BigMachines, which offers a Web-based configuration technology called "Lean Front End" and designed to automatically map the right set of products to customer requirements.
"With the Lean Front-End (LFE) solution providing guided selling experience, Ingersoll-Rand will be able to leverage the experience and knowledge of its best sales persons and engineers so their entire internal sales force as well as its channel partners can perform efficiently," BigMachines said in announcing the deal. As a result, Ingersoll-Rand hopes to be able to better meet customer needs and control costs.
Ingersoll-Rand 's decision to go with BigMachines was based on speed of implementation and its track record in delivering guided selling experience for complex products, according to the solution provider.
On top of the productivity benefits, Ingersoll-Rand is looking to grow its business more rapidly and gain more control through transparent view of all quoting and ordering activity in the distribution channels. By implementing BigMachines' technology it hopes to further streamline information flow and maintain high levels of customer service.
"We know Ingersoll-Rand Assembly Solutions prides itself on providing a quality adaptation of products to meet customer specifications with superior customer service," said Godard Abel, CEO of BigMachines. "We are confident that the Lean Front-End will enable them to manage their relationships with customers and distributors in the most effective and efficient manner."
Additional Articles of Interest
— Supply chain executives are discovering new ways to apply technology and innovative processes to the challenge of managing uncertainty. Read more in "Rethinking Risk," cover story in the August/September 2005 issue of Supply & Demand Chain Executive.
— Eugene McCabe, architect of Sun Microsystems' Customer Fulfillment in Transit process, discusses the challenges and rewards of taking links out of the company's supply chain in "Anatomy of the 'Zero Touch' Supply Chain," in the August/September 2005 issue of Supply & Demand Chain Executive.
— Is it possible to preemptively address the business risks associated with product quality? One industry executive thinks so. Read more in "The Quality Risk," the Executive Memo column in the August/September 2005 issue of Supply & Demand Chain Executive.
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