Drop-ship master suite from CommerceHub to enables retailer to expand online business, improve customer relationships
Albany, NY — November 11, 2005 — CommerceHub, a provider of fulfillment and integration solutions for retailers operating in multi-channel environments, will be expanding its contract with leading broadline retailer Sears, which provides merchandise and related services.
CommerceHub said it has maintained a successful relationship with Sears for the past three years, having previously supported Kmart's online retail operations before the two companies merged. With the history and knowledge of working with both organizations, CommerceHub expects to enable Sears to integrate new suppliers and streamline its fulfillment process for online orders via the Drop-Ship Master application suite.
In addition, Sears will have the tools in place to expand its online product selection and revenues without taking on any new inventory, as well as gain visibility into online orders through the delivery process with a single point of integration to all of its suppliers.
Sears' relationship with CommerceHub has enabled us to successfully manage our evolving online retail store without losing focus on providing exceptional customer service, said Chris Shimojima, vice president and general manager of Sears Customer Direct. The company's Drop-Ship Master has empowered Sears to further broaden its product line on the Internet, and we are thrilled to move forward on maintaining Sears' steady growth in the retail industry.
Frank Poore, president and CEO of CommerceHub, commented that the extension of his company's work with Sears is an example of the results CommerceHub likes to give its clients. Sears is embarking on a major journey with its recent merger with Kmart, and given our previous experience with both companies, we are excited to have this unique opportunity to help the entire organization maintain its profitability and continue to provide impactful customer service, he said.
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