Massachusetts Institute of Technology uses Web-based solution to improve service to students, parents
Wakefield, MA — January 19, 2004 — Edgewater Technology Inc., a consulting and systems integration firm that specializes in creating tailored technology solutions, said it has implemented a Web-based solution at the Massachusetts Institute of Technology (MIT) that enables the Student Financial Services staff to improve their service delivery to students, families and sponsors.
MIT's Student Financial Services Department provides MIT students and parents with advice, administration and customer service for financial aid, tuition, billing and payments, loan services, and student work-study programs. With the new solution, MIT said it has been able to streamline processes, resulting in improved student service delivery.
Betsy Hicks, MIT's executive director of Student Financial Services, said the mission of her department is to provide the best financial advice and service to help students and parents pay for an MIT education. According to Hicks, the new Web-based interface enables that mission, giving Student Account Counselors and Front Desk Representatives an integrated view of the Institute's Student Information System so that they can both answer student's questions and proactively offer other assistance.
"We are very pleased with the new system and Edgewater Technology's systems delivery process," Hicks commented. "The new system was delivered ahead of schedule and has been running smoothly since it was placed into production."
"We are proud to partner with MIT on this strategic project, said David Gallo, chief operating officer of Edgewater Technology. "The new Web-based interface will simplify the process for Student Financial Services staff members and reduce training time for new employees."