Tokyo HQ to lead regional growth; new partnership links service delivery, parts management
Atlanta, GA April 20, 2004 Service parts management specialist Servigistics has set up shop in the Asia-Pacific with the opening of its Tokyo headquarters in a move to capitalize on new market opportunities in the region.
Elsewhere, Servigistics has announced an alliance with enterprise asset management solution provider Indus under which both companies will offer each other's solutions to their respective clients and prospects. The scope of the agreement includes worldwide joint marketing, collaborative selling and software integration between the two companies.
In establishing its Tokyo presence, Servigistics said that the new office reflected the importance of Asia-Pacific (APAC) region in serving the needs of the company's global client base and will build on the continued expansion of Servigistics operations in the Americas and Europe.
Hiroshi Shimizu was named as general manager for the Tokyo office, with responsibility for sales, marketing, services and partner relationships within the region. Servigistics said that Shimizu is an enterprise and supply chain software industry veteran.
"Building on our already strong relationships with clients such as Toshiba Medical and others with large APAC operations, this expansion, under the capable leadership of Hiroshi Shimizu, provides the foundation for further success with clients and prospective clients in the region," said Eric Hinkle, CEO for Servigistics, in a company statement.
Hinkle said that the provider's operational infrastructure now mirrors the global nature of its platform, which, he said, offers a single instance, multi-language and multi-currency application to address the needs of stakeholders across all a company's locations in an extended, worldwide service network.
The alliance with Indus, announced today at the IndusWorld User Conference, seeks to establish a link between Indus' service delivery management solution, designed to help companies optimize their customer service, asset management and field support functions, with Servigistics' service parts management solution, intended to help enterprises optimize global service parts operations.
The providers assert that the partnership will help their joint customers integrate and optimize process and information flows from the customer call to field service scheduling and dispatching, and from asset, inventory and parts management through customer billing.