Retailer taps ServiceBench solution to increase claim payments and related revenue, streamlining operations
Fairfax, VA — December 13, 2004 — Retailer Sears, Roebuck and Co. has launched a new site, based on a solution from ServiceBench, for automated online warranty claims activities and the related claims recovery process for Sears' channel of more than 10,000 repair technicians.
ServiceBench offers Web-based service supply chain management applications designed to help manufacturers, distributors, extended warranty providers and service providers automate a service activities, including warranty claims administration, parts ordering, service dispatch, product registration management and service network management.
Sears expects to streamline its processes and increase service-related revenue from claims processing as a result of this change. The new system enables the submission of claims from technicians to participating manufacturers, review and payment to Sears.
In addition, ServiceBench said that the solution allows administrative resources to be more efficiently allocated toward customer-facing operations. The new system supports a channel of technicians servicing both Sears and other nationwide partner retail stores and will be linked to Sears' wireless SST system and call center, as well as the back-end systems of participating manufacturers.
"The claims recovery solution is perfectly suited to help companies like Sears make the service channel less cumbersome, more efficient and profitable, leading to stronger customer relationships and reduced costs," said Michael Dering, president and CEO of ServiceBench.
"Whirlpool applauds the partnership between ServiceBench and Sears." Said Tom Welke, vice president for consumer and appliance care at Whirlpool Corporation. "As a company that has been partnered with ServiceBench for many years, we look forward to the continued, expanded adoption of its leading service automation solutions throughout the industry."
Fairfax, VA — December 13, 2004 — Retailer Sears, Roebuck and Co. has launched a new site, based on a solution from ServiceBench, for automated online warranty claims activities and the related claims recovery process for Sears' channel of more than 10,000 repair technicians.
ServiceBench offers Web-based service supply chain management applications designed to help manufacturers, distributors, extended warranty providers and service providers automate a service activities, including warranty claims administration, parts ordering, service dispatch, product registration management and service network management.
Sears expects to streamline its processes and increase service-related revenue from claims processing as a result of this change. The new system enables the submission of claims from technicians to participating manufacturers, review and payment to Sears.
In addition, ServiceBench said that the solution allows administrative resources to be more efficiently allocated toward customer-facing operations. The new system supports a channel of technicians servicing both Sears and other nationwide partner retail stores and will be linked to Sears' wireless SST system and call center, as well as the back-end systems of participating manufacturers.
"The claims recovery solution is perfectly suited to help companies like Sears make the service channel less cumbersome, more efficient and profitable, leading to stronger customer relationships and reduced costs," said Michael Dering, president and CEO of ServiceBench.
"Whirlpool applauds the partnership between ServiceBench and Sears." Said Tom Welke, vice president for consumer and appliance care at Whirlpool Corporation. "As a company that has been partnered with ServiceBench for many years, we look forward to the continued, expanded adoption of its leading service automation solutions throughout the industry."
