These processes are defined by a rules-based system, which triggers calls to action when exceptions are identified. The solution routes exceptions to the appropriate analyst, planner or manager, and key contextual information is presented in the application's user interface. Prioritization, notification and delivery of exceptions are determined by parameters configured by the business user.
APM is a server-based application that can run on either Microsoft or Unix/Linux platforms. Each module can be deployed and delivering benefits in eight to ten weeks, according to Blue Agave.
For more information on the challenges of enterprise performance management in the age of real-time data, read "The Reality of Real-time Performance Management," the Net Best Thing column in the October/November 2003 issue of Supply & Demand Chain Executive.