Arena Adds Request Management to PLM Solution

New module aims to speed product improvements by offering centralized, online management of change requests

  • Request evaluation and resolution workflow A configurable workflow for Request Management allows users to create change requests and associate them with specific assemblies, components or documents. A predefined request evaluation group, which is notified when a request is submitted, may raise, discuss and close issues associated with the request and then make recommendations for how to resolve the request. Once evaluation is complete, request administrators can review and promote, close or defer submitted requests.

  • Controlled supplier participation The Request Management module is integrated with the Arena PLM access control model, and companies may offer selected suppliers the ability to submit change requests for evaluation by the OEM. These suppliers may review summary and status information for the requests that they have submitted, but they are not exposed to the OEM's internal discussions about their requests.

  • Full traceability for ISO 9000 and FDA purposes By providing a centralized database of all product-related requests with integration to the Arena Product Definition, Change Management and File Management modules, the Request Management module permits OEMs to demonstrate that every product request has been properly evaluated and resolved, a critical capability for companies that are subject to strict quality requirements, Arena said.