Volkswagen Streamlining Global Engineering, Production and After-sales Operations

Automaker working with SAP on product lifecycle management, customer relationship projects


Service Across European Dealership Network

SAP solutions are also helping the company ensure a consistently high level of service across its extended VW dealership network, thus improving service to its end customers throughout Europe.

Leveraging automotive industry-tailored channel management capabilities in mySAP CRM, the company has launched eParts, a single-source Web site through which independent dealerships can search at their authorized VW dealerships to order accessories and replacement parts.

Via a single, hosted order-management system that integrates inventory data across the Volkswagen authorized dealership network, dealerships can fulfill orders from their own stock or set the order fulfillment processes in motion automatically with VW.

SAP said that eParts is helping VW streamline partner collaboration and reduce supply chain costs, providing all channel partners with visibility across the entire order-fulfillment process, from customer request to delivery.

Streamlining Assembly

Finally, in a recent project at its assembly plant in Poland, SAP for Automotive solutions have replaced various legacy systems and manual, spreadsheet-based processes.

At the Volkswagen Motor Polska plant — where a staff of 980 produces more than 2,250 motors per day for all Volkswagen Group brands — production, financial and logistics processes are now linked in a single system, creating increased transparency and efficiency across all operations.

Implemented by Novasoft, a partner for SAP for Automotive, the integrated SAP system has reduced errors by eliminating redundant, manual data entry between procurement, customs, production and financial processes.

Each motor produced now carries a barcode serial number and is carried in a handling unit container. This allows the company to track the product seamlessly throughout its lifecycle, realize smoother material flow at the plant and enhance the quality and speed of data flow with automatic information delivery to financial and production databases.

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