Stamping out Costs

An Internet-based postage service saves Regus Americas $1.2 million a year


Robust functionality. Regus serves the business needs of organizations ranging in size from small startups to Fortune 500 companies. Because the postage needs of these organizations range from simple day-to-day mailings all the way up to bulk marketing initiatives and shipping large packages, we needed a postage solution that was flexible enough to adapt to the required project and robust enough to meet these different challenges on an ongoing basis. Stamps.com Enterprise is both easy to use and powerful enough to manage even the largest postage projects.

Improved productivity. Mailing and shipping is much easier with Stamps.com Enterprise, so our center staff no longer has to spend so much time on mailing-related tasks. The software prints address labels and postage in one easy step, verifies addresses and provides automated customs and certified mail forms to cut down on the amount of paperwork staff must fill out by hand. Regus corporate employees' time is also freed up because they no longer have to manage postage meter inventory for 400 business centers, and they aren't required to manage a postage fund account. In addition, with automated chargeback, Regus employees no longer need to spend time manually inputting postage charges into our billing system. Instead, they use that time to better service their clients.

Comprehensive reporting.

Increased control and visibility. Postage meters gave us little visibility into how our postage dollars were spent. We had no centralized way to view activity in remote locations and therefore no way to identify discrepancies until long after they had occurred, if at all. With Stamps.com Enterprise, our management team can view activity throughout all our locations via a centralized dashboard, giving us 360-degree visibility across the enterprise. Additionally, the system can set permissions on a user-by-user basis, virtually eliminating the risk of abuse of the system.

In the days before the Internet, postage meters were a smart choice for companies that wanted to simplify the mailing process. Today, this no longer holds true.

As Regus expanded, we were challenged to update the mailing and shipping infrastructure. Stamps.com Enterprise gave us an easy, affordable and effective way to update our postage-related practices by eliminating postage meters; as a result, we drove savings of $1.2 million a year throughout the entire U.S. operation.

About the Author: Jeffrey Lipes is purchasing/sourcing manager for Regus Americas, a global provider of workplace solutions ranging from fully equipped offices to professional meeting rooms, business lounges and the world's largest network of video communication studios. Regus has nearly 500 business centers throughout the Americas and more than 1,100 locations worldwide. For more information visit www.regus.com

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