HR Outsourcing Continues to Boom, Survey Reveals
Most large companies farm out at least one human resources function and are looking to expand into new areas, Hewitt says
Most large companies farm out at least one human resources function and are looking to expand into new areas, Hewitt says
Plans to Expand
Challenges Remain
Making the Transition
One-quarter Go Back In-house
Additional Articles of Interest
For more information on procurement business process outsourcing (BPO), see the following SDCExec.com articles:
Plans to Expand
Challenges Remain
Making the Transition
One-quarter Go Back In-house
- More than three-quarters (77 percent) of companies surveyed said that the economy did not impact their HR outsourcing decisions.
- The most common service-level agreements include transaction accuracy (75 percent), data delivery (66 percent), system availability (62 percent), issue resolution (59 percent) and employee/participant satisfaction (45 percent).
- Nearly half (46 percent) of companies used a sourcing advisor for HR outsourcing decisions, while 48 percent plan to use one in the future.
- Six in 10 survey participants do not have a companywide outsourcing strategy.
- Only 9 percent of organizations measure vendor performance with Six Sigma techniques.
Additional Articles of Interest
For more information on procurement business process outsourcing (BPO), see the following SDCExec.com articles:
- More articles about Hewitt Associates.
