Metric of the Month

Percentage of Supplier Orders Delivered on Time:

This metric relates to the company's suppliers' ability to meet expected delivery dates and times. "On-time" definition can vary significantly across industries, depending upon the company's resources scheduling, inventory strategy, and manufacturing requirements to name a few. However, the on-time measure always surfaces as a key performance indicator when evaluating suppliers. Seeing this picture benchmarked within industry should compel a firm to work with suppliers to define more effective business strategies to meet desired goals.

Participate in the Open Standards Benchmarking Collaborative SM (OSBC) research to learn how your organization's performance compares to top performers and industry peers. Visit to benchmark your organization's performance at no charge. Participants receive custom reports that help establish improvement priorities and set goals for performance. Supply chain professionals are encouraged to complete any and all supply chain online surveys focused on customer order management, logistics, manufacturing, new product/service development, and procurement. Nonprofit APQC serves as the sole custodian of the OSBC database, which guarantees confidentiality. All metrics are validated, normalized, and aggregated to ensure apples-to-apples comparisons.