Forrester Research, Inc.

Cambridge, MA 02139

Company Details
400 Technology Square
Cambridge, MA 02139
http://www.forrester.com
Phone:617-613-6000
Fax:617-613-5000
Articles & News
Getty Images 1022551986
93 Percent of Companies Consider Intelligent Technology Key to Digital Transformation
SAP has released research findings from a study conducted by Forrester Consulting, indicating that intelligent technologies are critical for supporting digital transformation in the enterprise.
March 19, 2019
eShoppingCart image 572cbfb4a98e5
Four out of Five U.S. Shoppers Are Frustrated by Mobile Shopping
Retailers’ omnichannel efforts are paying off, whether it’s ship from store, in-store pickup or providing an endless aisle
May 6, 2016
Omnichannel Customer Service Stagnant or Worse
Customer service provided by businesses across touchpoints is worse or about the same as a year ago
August 23, 2015
Lack of Knowledge among Agents the Biggest Pain Point in Customer Service
Customers lament about inconsistent answers, unknowledgeable agents and unhelpful websites in independent survey
April 22, 2015
Basware Named as a Leader in e-Procurement
Basware was recognized for invoice automation, and capturing, validating and processing of all types of invoices
June 2, 2014
Mobile Sales and e-Commerce Take Off in B2B Market
B2B companies find it easier to build loyalty with online-only rather than offline-only customers, according to new research
November 7, 2013
Products & Press Releases
Bandwidth Close Up Computer Connection 1148820
Total Economic Impact Study Reveals 352% Return on Investment With Kryon Full-Cycle Automation
The study was commissioned by Kryon to answer the ever-present question for any company taking its first steps toward an RPA implementation: "What tangible results will this investment generate for my business?"
June 17, 2020
Stock Finance
Study Shows Shifting Priorities in Digital Commerce Investment
This study examines what’s important to customers and businesses before and amid the COVID-19 crisis, demonstrating just how profoundly things have changed.
June 16, 2020
CFOs Eye IT Security, Sell-side Systems
Forrester survey reveals finance executives' priorities for 2003
March 21, 2003
Forrester Completes Giga Acquisition
Plus, Electronics For Imaging wins bid for Printcafe
March 4, 2003
Online Purchasing Activity Up in Q4
Large organizations drive increase, but cost savings elusive for some, ISM/Forrester report shows
January 24, 2003
Time for SCM to Go Mid-market?
Midsize firms lag in supply chain management adoption, but not in intent to implement apps, Forrester finds
November 26, 2002
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More from Forrester Research, Inc.
Bandwidth Close Up Computer Connection 1148820
Total Economic Impact Study Reveals 352% Return on Investment With Kryon Full-Cycle Automation
The study was commissioned by Kryon to answer the ever-present question for any company taking its first steps toward an RPA implementation: "What tangible results will this investment generate for my business?"
June 17, 2020
Stock Finance
Study Shows Shifting Priorities in Digital Commerce Investment
This study examines what’s important to customers and businesses before and amid the COVID-19 crisis, demonstrating just how profoundly things have changed.
June 16, 2020
Getty Images 1022551986
93 Percent of Companies Consider Intelligent Technology Key to Digital Transformation
SAP has released research findings from a study conducted by Forrester Consulting, indicating that intelligent technologies are critical for supporting digital transformation in the enterprise.
March 19, 2019
eShoppingCart image 572cbfb4a98e5
Four out of Five U.S. Shoppers Are Frustrated by Mobile Shopping
Retailers’ omnichannel efforts are paying off, whether it’s ship from store, in-store pickup or providing an endless aisle
May 6, 2016
Omnichannel Customer Service Stagnant or Worse
Customer service provided by businesses across touchpoints is worse or about the same as a year ago
August 23, 2015
Lack of Knowledge among Agents the Biggest Pain Point in Customer Service
Customers lament about inconsistent answers, unknowledgeable agents and unhelpful websites in independent survey
April 22, 2015
Basware Named as a Leader in e-Procurement
Basware was recognized for invoice automation, and capturing, validating and processing of all types of invoices
June 2, 2014
Mobile Sales and e-Commerce Take Off in B2B Market
B2B companies find it easier to build loyalty with online-only rather than offline-only customers, according to new research
November 7, 2013
Unwrap the Savings in Retail
Holiday season or not, everybody wants a piece of the retail action
December 4, 2012
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Forrester: IT Spending To Rebound In 2010
New era of Smart Computing dawning as technologies of awareness married to advanced business intelligence analytics make computing smart, analyst Bartels asserts
January 14, 2010
Going Lean and Green
The next focus of supply chain management
February 14, 2008
Retail Price Optimization Solutions Seen Still Emerging
No one solution provider leads pricing throughout the product lifecycle, Forrester finds
August 31, 2004
Cost to Meet Wal-Mart RFID Deadline Could Hit $9 Million for Typical Supplier - Report
Only a fraction of suppliers will beat retailer's January 2005 mandate for radio frequency identification compliance, Forrester predicts
April 16, 2004
Forrester Raises 2004 U.S. IT Spending Forecast
Analyst firm's first CIO Confidence Poll confirms cautious optimism
March 29, 2004
Hosted Sales Force Automation Solutions Rated
Forrester finds robust sales analysis tools, but immature analytics, in Web-based customer relationship management apps
February 3, 2004
Forrester: IT Investments In e-Commerce Alive And Well
Three-fourths of surveyed companies will maintain or increase e-commerce investments
January 5, 2004
CFOs Eye IT Security, Sell-side Systems
Forrester survey reveals finance executives' priorities for 2003
March 21, 2003
Forrester Completes Giga Acquisition
Plus, Electronics For Imaging wins bid for Printcafe
March 4, 2003
Online Purchasing Activity Up in Q4
Large organizations drive increase, but cost savings elusive for some, ISM/Forrester report shows
January 24, 2003
Time for SCM to Go Mid-market?
Midsize firms lag in supply chain management adoption, but not in intent to implement apps, Forrester finds
November 26, 2002
Online Purchasing Stalled in Q3
But large organizations aggressively adopting the Internet in their purchasing activities, ISM/Forrester report shows
October 16, 2002
Keeping the Enterprise Honest
Forrester: Audit applications needed to give CEOs, CFOs accurate financial data
July 17, 2002
Top 10 Factors for Choosing E-Procurement Applications
Forrester found that firms want easy-to-use applications that integrate with their enterprise resource planning (ERP) systems and their suppliers.
November 12, 2001
e-Collaboration Heats Up
But NAPM/Forrester report shows e-buying growth tepid
October 17, 2001