Is there support from a professional team during implementation—and beyond? ERPs and best-of-breed WMS solutions are complex products that touch a lot of different areas. As a rule they require specialized knowledge to be implemented effectively – knowledge your internal IT staff is unlikely to possess, no matter how technically proficient they are. You want to be sure you’re not just buying a product, but also getting the support you will need through this often long and arduous process. Otherwise you are unlikely to even come close to realizing the value of your investment.
Remember that just as the refrigerator or dishwasher you choose will have a significant effect on your enjoyment of your new home and your quality of life, the WMS solution you select will have a significant impact on your business, your activities and your customers for years to come. The added value of the chosen solution lies in meeting your business needs efficiently, with a view to the future, not the costs you could potentially save on a solution that ultimately has little impact on giving your company a competitive advantage.
It’s a long-term decision. Approach it as such and you’re far more likely to achieve the results your organization needs.
Bill Tomasi is Global Director of Product Management at IBS, a world leader in distribution resource management software, providing ERP and WMS business applications for the wholesale, distribution and manufacturer/distributor markets. For more information, email Tomasi at firstname.lastname@example.org.