So your employees received some initial training on your enterprise resource planning (ERP) system. While this is a good start, you may be surprised to hear that it isn’t enough to fully realize the value of your ERP system.
With all the proven advantages offered by today’s ERP systems, supply chain management organizations can expect benefits such as optimized inventory; improved schedule attainment; and greater overall accuracy. But the key to efficiency using an ERP system is a knowledgeable workforce. Without a prepared and equipped employee base, you will not realize the benefits of an ERP system. Yet, modern times call for modern solutions to employee training. Today, employee success begins with your approach to performance support.
Initiate 21st century training for ERP deployment
Just as ERP systems matured, so has the approach to training development, delivery and maintenance. Your organization’s authors and subject matter experts no longer need to perform manual, laborious cut-and-paste operations to capture your unique ERP implementation and create training content. The days of hardcopy training binders and flying employees to a central location for expensive and inefficient classroom training is an outdated approach (not to mention costly). And, as you change and evolve, updating training content that is spread over multiple repositories is a prescription for out-of-date and meaningless learning content.
For today’s business and workforce, the emphasis shifted from training to performance. It’s impossible to teach employees every keystroke and procedure for every task. It is likewise impossible for employees to retain all of what they learned in a training class. As Albert Einstein once said, “I never try to remember something I know I can look up.”
An Electronic Performance Support System (EPSS) can boost the value of your ERP system by offering a means to deliver task-based support to employees while they work. While EPSS is not a new concept, it is seeing increased favor and attention because it is ideally suited to the challenges organizations face now: doing more with less; use of mobile devices for support whenever and wherever; a dispersed workforce; and greater focus on ensuring the return on your IT investments.
Successful deployment of an ERP system requires cooperation and collaboration among your learning organization and your extended implementation team, comprised of core team members and subject matter experts. The key is to bring together your training authors and your implementation team to rapidly and efficiently capture expertise and turn this expertise into learning content.
Modern authoring and performance support systems provide for automatic recording and capture of steps and actions within an ERP system, collaboration (in the form of discussions and feedback) and output of high-quality learning content in a variety of formats.
Harnessing the knowledge of your subject matter experts, making it quick and easy for them to create learning content can save time and ensure accuracy. Bringing together experts, learning professionals and reviewers in one system streamlines the content creation and review process.
Finally, for global organizations, your authors may need to deliver content in multiple languages. To do this, you need functionality in your authoring tool to expedite the translation process and smartly handle localized variants.
Deliver all-around support
Organizations look for more efficient ways to train their employees. The answer is not a curriculum map that prescribes weeks of classroom training for each role in your SCM organization. This is not tenable, nor scalable, and it does not reflect the changing nature of the workforce due to attrition, succession and increased worker mobility in and out of organizations.
While there may remain a need for classroom training—such as during an initial implementation, for high-level business process knowledge or when the value of face-to-face is nonnegotiable—organizations can address many of the learning needs via newer delivery mechanisms.