Taking Performance Management Outside the Four Walls

As competition in the marketplace evolves from company-vs.-company to supply chain-vs.-supply chain, enterprises seeking competitive advantage are extending performance management beyond their four walls to encompass their customers, suppliers and trading partners.

[From Supply & Demand Chain Executive, April/May 2004]] Supply chain yarns rarely become the stuff of legends, but the story of cell phone giant Nokia and the lightning bolt is perhaps the exception that proves the rule. In a widely recounted incident, in March 2000 a lightning bolt struck a Philips Electronics semiconductor plant in Albuquerque, N.M., sparking a fire that lasted just long enough