Anatomy of the Zero Touch Supply Chain

Eugene McCabe, architect of Sun Microsystems' Customer Fulfillment in Transit process, discusses the challenges and rewards of taking links out of the company's supply chain


S&DCE: Finally, do you see this type of process as being applicable to other companies?

McCabe: I think anybody who's got multiple sources and distributed customers could badly do with a process like this. If you think about it, the warehouse distribution paradigm in logistics is huge; everybody's got distribution warehouses. What this did is eliminate those warehouses. We've actually virtualized that distribution process.

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