About the Authors: Jim Bengier is global executive for retail industry marketing at Sterling Commerce. A seasoned retail supply chain executive, Bengier has over 25 years of experience within the apparel, footwear, and electronics categories, and he has expertise in forecasting, location management, developing inventory improvement metrics and processes, business optimization strategies and merchandise system implementations. He can be reached at firstname.lastname@example.org. John Stelzer is director of retail industry marketing at Sterling Commerce. His work with retail industry leaders, associations, standards bodies and industry councils has placed him at the forefront of nearly every major industry initiative in the last 23 years, and he pioneered many of the standards used by companies today to drive operational efficiency and accelerate supply chain execution. He can be reached at email@example.com. More information at www.sterlingcommerce.com.