Best Practices: When Collaboration Is Key, Start Early

To meet customer needs quickly and effectively, Priority Solutions partnered with its warehouse management solution provider to define its requirements for the WMS project.


With the WMS in place, Priority Solutions' fulfillment center currently is receiving more than 50,000 cases of pharmaceutical products daily and shipping more than 35,000 cases weekly, typically confirming delivery with clients within 48 hours of shipping. As much as 10 million units of on-hand inventory weekly are organized to support the pharmaceutical industry's first expired, first out best practice. Moreover, the WMS is ensuring inventory accuracy higher than 99.9 percent and is helping Priority Solutions meet its goal of moving to making full shipments greater than 99.99 percent of the time. The system also ensures that Priority Solutions and its pharmaceutical customers have detailed visibility into the disposition of inventory at any given moment, critical for meeting the industry's track-and-trace requirements.

Brown credits the success of the project in no small part to the relationship that Priority Solutions developed with IWS from the start of the project. "That was a key learning for us," he says. "The lesson was to involve the software supplier as a partner, and don't just treat them as a third-party hanging out there and taking orders. Pull them into the project and collaborate with them."

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