As Cardinal Health continues "chasing zero," it is continuing to tackle its 21st century supply chain challenges by listening to key players in the pharmaceutical and med-surg supply chains. The team listens to the:
- Voice of the customer to constantly understand new performance and product availability needs;
- Voice of the business to find new ways to reduce redundant work and performance variability while driving costs out of the extended supply chain;
- Voice of the employee to find new ways to improve job satisfaction by eliminating inefficient processes, ensuring role clarity, clearly identifying opportunities for advancement and engaging them in the improvement process.
In listening closely to each of these critical voices, Cardinal Health believes it can continue to move toward its vision of creating the health care industry's most-responsive and customer-focused supply chain for the 21st century.
The executive leadership of Cardinal Health's Healthcare Supply Chain Services team includes:
Mike Duffy, who currently serves as executive vice president of operations with Healthcare Supply Chain Services, a role he has held since coming to Cardinal Health in May 2006. Prior to Cardinal Health, Duffy was vice president of the global value chain at Gillette, where he had global responsibility for customer service, revenue management, demand planning, distribution and promotions management.
Dave Strizzi, senior vice president of warehouse distribution for the Healthcare Supply Chain Services segment. Prior to joining Cardinal Health six years ago, Strizzi spent 10 years in operations and general management roles with PepsiCo, and he also has held various operations roles with Procter and Gamble.
Vicky Perryman, senior vice president for customer service, accounting services and contracts & pricing. She joined Cardinal Health in November 2005 as senior vice president of customer service. Prior to assuming this position, Vicki spent 10 years at Wachovia in various leadership roles, including chief administrative officer and chief financial officer within Wachovia Direct Access. Her career also includes financial positions at Citibank and Motorola.
Jon Giacomin, senior vice president of inventory management for the Healthcare Supply Chain Services business, a position he has held since 2002. Previously, he served as vice president and general manager of Cardinal Health's Pharmaceutical Repackaging business, as well as regional vice president of pharmaceutical distribution for the Pac North region. Giacomin began his career in the Navy, where he spent five years in engineering roles. Afterwards, he worked for Griffith Micro Science and Sterigenics, holding a number of positions of increasing responsibility, including vice president of operations.
Rob Pantano, senior vice president of operational excellence. He has been with Cardinal Health for more than two decades, having served in roles of increasing responsibility within Accounting, Operations, Sales, General Management and Operational Excellence. His career with the company began with American Hospital Supply Co. and continued through Baxter and Allegiance Healthcare.
Pros We Got to Know in 2007
Greg Tennyson, Vice President, Global Procurement, Travel & Disbursements, Oracle Corporation. Tennyson has headed up Oracle's drive toward "touchless procurement," leading the initiative to channel an increasing of spend through the company's e-procurement system. [See "Enabling Supplier Enablement at Oracle," February/March 2007, www.sdcexec.com/9275 .]
Glenn Trommer, Director of e-Commerce and Implementation Services, Office Depot. Through Office Depot's Tier One Program that Trommer has helped enable, the office supply retailer provides historically underutilized businesses with a toolkit for doing business with large-enterprise customers, with Office Depot acting as the go-between distributor. ["Enabling Diversity," April/May 2007, www.sdcexec.com/9471.]