2008 Supply & Demand Chain Executive 100

100 ways to innovate your supply chain with the providers of next-wave supply chain services and solutions



Management Dynamics
East Rutherford, NJ/USA
www.ManagementDynamics.com
Private
1990
Order/Demand Capture, Sourcing, Procurement, Fulfillment/Logistics, Integration & Infrastructure/ERP

As you take your supply chain global, ensure that your supply chain technology and processes are adequate to meet your current needs and also to support profitable growth. Customers of Management Dynamics, for example, are using the enabler's Rate Explorer Transportation Management solution to understand their freight options before committing, audit freight bills quickly to eliminate overcharges, and gain visibility to all their ocean contracts.


Manhattan Associates

Manhattan Associates
Atlanta, GA/USA
www.manh.com
Medium
1990
Order/Demand Capture, Fulfillment/Logistics, Payment, CRM, PLM, Integration & Infrastructure/ERP, Decision Support

Manhattan Associates believes the next wave of innovation will come in the form of "Organized Optimization," which comes from taking a holistic approach to supply chain optimization. True optimization, according to the company, must align business objectives across the entire organization based on a common set of organizational priorities such that the outcome is the most favorable for the business and the shareholders. Manhattan's Supply Chain Process Platform allows customers to combine capabilities to create X-Suite (cross suite) solutions, which span functional areas, people and processes within organizations.

MCA Solutions
Philadelphia, PA/USA
www.mcasolutions.com
Small
1999
Fulfillment/Logistics, PLM, Integration & Infrastructure/ERP, Decision Support

Feedback from manufacturing customers, evolutions in the service supply chain and transitions in the manufacturing industry have long been the drivers behind MCA Solutions' service parts planning and optimization technology. Today the company said it's much more about the end user and the value that they derive from their products throughout the service lifecycle, because enhancing technology to effectively meet companies' changing service needs will help MCA's manufacturing customers excel at providing service to their customers.

Up until now, manufacturers have had no choice but to rely on historic data, which was dependant on previous fill rates, parts consumption and scheduled and unscheduled maintenance cycles to make critical service supply chain decisions. However, MCA Solutions is helping manufacturers leverage new customer data streams to improve their service strategies and offer better, more efficient and effective service to customers.

With the "next wave" of the service supply chain calling for a customer-centric approach, mid-sized manufacturers need a strong service strategy, too. To help mid-sized manufacturers compete with the big guys, MCA Solutions launched a new version of its OnDemand solution earlier this year. MCA OnDemand offers mid-sized manufacturers a comprehensive, lower-cost solution with around-the-clock support and managed services.

Customer-focused service is absolutely the "next wave" in the service supply chain, according to MCA Solutions, and its innovative service parts planning and optimization technology is making it possible for manufacturers across the globe to achieve this new level of service excellence.


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