Customer Support Sourcing: Do It Right for the Results You Need

Six steps to balancing customer experience with shareholder results through a sourcing strategy that recognizes the needs — and value — of individual customers


About the Authors: Robert Berger is a senior consultant with The Results Group, an operations management consulting firm focused on leveraging supply chain design and execution. Berger has over 25 years of experience in executive management and consulting with both large multinational and small companies. Bill Schneiderman is founder and CEO of The Results Group. You can reach the authors at bobb@resultsgroup.com and/or bills@resultsgroup.com. More information on The Results Group at www.resultsgroup.com.

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