About the Authors: Robert Berger is a senior consultant with The Results Group, an operations management consulting firm focused on leveraging supply chain design and execution. Berger has over 25 years of experience in executive management and consulting with both large multinational and small companies. Bill Schneiderman is founder and CEO of The Results Group. You can reach the authors at firstname.lastname@example.org and/or email@example.com. More information on The Results Group at www.resultsgroup.com.