Creating the Well-oiled Machine

Best practices for managing a massive contract workforce program


By Stan Mefford and Ed Bordi





  • Decentralized reporting: HR had to pull separate reports to account for contract worker spend, headcount or total workforce costs;
  • Processes for procuring contract workers were decentralized;
  • Challenging HR and Sarbanes Oxley (SOX) compliance issues; and,
  • A supplier base that had not been optimized.







Apply a phased approach and accommodate evolving business needs





Proactively communicate to effectively manage change





Institute a flexible program structure to preserve cultural nuances





The Results





  • Centralized reporting and data for better visibility and management;
  • Improved contracts with suppliers as a result of greater leverage;
  • Auditable, time-stamped transactions across all contingent labor; and,
  • Consolidated invoice and payment process.



About the Authors


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